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Shoe Care & Repair
Shoe Care for Cork Footbed Birkenstock
Repair Form
Avoid Excessive Heat and Water
Do not leave your footwear in hot places such as cars, pool decks, near campfires etc. Extreme heat may shrink your soles! If this happens, don’t worry – it’s repairable!
Water will also do some serious damage to your sandals. The cork will absorb the water, expand and pop the latex. This will result in the cork falling out of your shoes.
A little water isn't bad but let them dry naturally.
Heat
Warning!
Water
Warning!
Cleaning Blogs & Videos
We also have a whole series of cleaning tips in Blog and Video format. Make sure to take care of your shoes "the right way".
Need help? Come in and show us your shoes -
we can point you in the right direction.
Just Ask Us - Shoe Care & Repair
If you have an issue with your shoe that doesn't seem to be answered anywhere, send a picture to our email. We'll try to help as much as we can. Some scenarios are common and we will post the pic plus the answer we sent. In this way I think we answer your question and maybe catch a few others with the same issue.
Clean and Deodorize Linings
When the insides of your shoe or sandal become soiled or smell, we recommend our Footbed Cleaner. Our footbed is a suede & leather shampoo especially formulated to clean and deodorize.
Replace Worn Soles: Promptly have your soles replaced when the tread has worn smooth. This can help prevent more extensive repairs in the future. If just the heal area is worn smooth, heel taps may be the answer.
Clean & Protect the Uppers
A Suede & Leather protector should be applied before your footwear is worn and after each cleaning. This creates a barrier against dirt and stains.
Clean & Condition your smooth leather with a high quality leather balm or lotion. Suede and Nubuck is best cleaned using a Suede & Nubuck shampoo or block and brush. Non Leather upper material such as Birko-Flor can usually be cleaned using a mild soap & water.
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How long does a repair take?
We strive to complete your repair in a timely manner. We estimate the in-shop time for traditional cork footbed sandals and shoes to be about 1 1/2 - 2 weeks.
How do I send in my shoes for repair?
Simply box them up, fill out the repair form and ship them to:
Desert Birkenstock
2021 N Rainbow Blvd #104
Las Vegas NV 89108
(702) 638- 8008
Why Repair my Birkenstocks?
We have customers that always ask us this. Most leather styles will always be cost effective to fix, but sometimes with other items
- it's not the cheaper option, but you
have a good reason:
-
Sentimental. Traveled the world, got during high school - whatever the reason fixing - is the ONLY option.
-
Limited Edition. Can't replace that color or style? You obviously love them - you wore them into the ground.
-
Size Issue. Want that color - but it's not your size? Many customers acquire used sandals in a style or color they cannot get any longer. We can go up or down 2 sizes and make that work.
-
Change Footbed Type. Want the soft? Change an old pair from classic to soft or vice-versa ? We do have a couple limitations with this type of repair - but it never hurts to ask! It might be the best solution to make those sandals wearable again.
Repairs
Please contact our customer service agent if your have questions about our Birkenstock Authorized Regional Repair Department.
We must see your sandals / shoes before we can give you the actual cost of the repairs needed.
Once you send them in to us, we will contact you to discuss your repair. In the meantime, our repair prices are listed here so you can get a better idea of the possible cost.
Watch the Repair Process
Basic Repair Service Pricing
$35 Heel Taps We recommend heel taps when only the
heel area of the sole is worn down. Can be
done when sole is 1/2 of it's normal thickness.
$60 Resole Replace the sole of the shoe when the
tread is worn bald and smooth. If cork is
damaged too much - we have to do a recraft.
Recraft $100 (Classic Footbed)
$110 (Soft Footbed)
Download & Submit with Repair Request
Not sure what you need??
Text us @ 702-859-8221
or email us (rainbow@desertbirkenstock.com)
a few pictures so we can give you a general estimate.
That way if it's going to be more than you want to spend - you don't send them in for nothing.
When your sandal is completely trashed, we'll replace everything EXCEPT the straps: suede lining, cork footbed & sole. In addition, we'll clean and refinish your upper straps as well as replace any broken buckles.
NOTE: This repair can NOT be done on Birkenstock's Papillio Wedge sandals or clogs.
Enclose a completed repair form or a note with your name, address, phone number, style, color and size of shoe.
We will contact you to discuss your needed repairs and costs as soon as we receive your shoes.
