Returns and Exchanges

Returns:

Returns are accepted on new, unused merchandise in the original container with sales receipt.  

To return or exchange your shoes within 30 days of receipt, simply mail to the address below in the original shipping container with a Return / Exchange form;

DesertBirkenstock.com
1130 W Sunset Rd.
Henderson, NV 89014

Exchanges:

If you are exchanging merchandise we will ship your replacement at no charge within the U.S. via UPS Ground, FedX Ground or USPS.

Refunds:

Credit will be issued on the same payment type as on your original order.  Shipping charges cannot be refunded.  

For any questions please contact us at 1-866-462-4757 (GOBirks!) between the hours of 10am – 5pm PST Monday through Friday.  Or email us through our website contact form.